Frequently Asked Questions - Owners


1) What are your management fees?
2) Will I be charged a management fee for vacant properties?
3) What do management fees cover?
4) How and when do you send my rents?
5) Do you handle major repairs and renovations?
6) Does my property have to be Lead Based Paint Compliant?
7) Do you handle lead inspections?
8) Can you assist in locating a good investment if I have enough financing or funds to invest?
9) I like my tenants to pay for water utilities.  How do you handle that?
10) If the property needs work, can I do it myself or use my own/referred contractor?
11) Do you charge management fees in the event Tenants are delinquent in their rent payment?
12) Do I get charged for any legal fees of court filings on my tenants?
13) What do you charge for Rent Court Process?
14) What happens if a Rent Court case happens to go to a Rent Court Escrow trial?
15) Who keeps the Security Deposit?
16) Does Pioneer Enterprises LLC charge for lease renewal?
17) Are most repairs done with Pioneer Enterprises LLC or outside contractors?
18) Is there any way my damages on the property can be covered by your services?
19) How informed will I be about what happens with my property?
20) How do you handle maintenance requests?
21) What, specifically, do you do to qualify a tenant after they have applied to rent my house?
22) Are your property management fees negotiable?
23) Are you a licensed Property Manager?
24) How soon can you start managing my home?

1) What are your management fees?
We charge 10% of the contractual rent between you and your tenant.


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2) Will I be charged a management fee for vacant properties?
No. You do not get charged a management fee for vacant properties.


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3) What do management fees cover?
The management fees are our retainer fees. Our basic service includes:

  • Collection of rent
  • Handling repairs on the property
  • Miscellaneous administrative work with regards to tenants
  • Issuing of notices and delinquencies
  • Rent Court filings, warrants, and eviction notifications
  • Thorough property walk-through before and after tenant placement

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4) How and when do you send my rents? 
Your rents are wired via ACH or hard checks mailed around the 10th of every month, provided rents are received.  ACH and checks are usually available by the 12th of every month.


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5) Do you handle major repairs and renovations?
Yes. We can handle major repairs and complete renovation projects on a  turnkey basis.


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6) Does my property have to be Lead Based Paint Compliant?
If your property was built before 1950 your property needs a Lead Based Paint Certificate or has to be inspected every time there is a tenant turnover to be compliant with MBE.


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7) Do you handle lead inspections?
Yes.  We do handle lead inspections.

8) Can you assist in locating a good investment if I have enough financing or funds to invest?
Yes, as we have access to licensed Realtors and Contractors.  We can help indentify investments properties, present the offer, ratify contracts, and do the settlement for you.  We can also give detailed work analysis, scope and work out a plan to make your investment a turnkey experience at a reasonable cost.  However, we encourage a one-on-one meeting as needed for those types of jobs.


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9) I like my tenants to pay for water utilities.  How do you handle that?
We generally instruct occupants to pay their bills online.  You may go online and see if those bills are paid.  We cannot monitor those situations; however, you may bring it to our attention if the tenants are delinquent and we will invoice the tenant their specific bills.


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10) If the property needs work, can I do it myself or use my own/referred contractor?
If you'd like to do your own repairs we will send all repairs calls to you directly so you or your contractor can schedule repairs directly with tenants.


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11) Do you charge management fees in the event Tenants are delinquent in their rent payment?
Yes, management fees are not contingent on Tenants paying their rents.  However many times Tenants get behind but eventually pay.  So any balance on your account is satisfied first and then remitted to your account.

12) Do I get charged for any legal fees of court filings on my tenants?
Yes.  We charge you and your tenant for Rent Court Filings.  Eventually tenants pay court filings charges which are passed on to your account.  In the event they evicted, their deposit is transferred to your account which should satisfy your account balances.


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13) What do you charge for Rent Court Process?
Each jurisdiction Rent Court process may differ.
For Baltimore City:

  • Failure to pay rent $80.00
  • Warrants of Restitution $100.00
  • Eviction Notifications $100.00
  • Physical Eviction meeting with Sheriff $150.00
  • Locksmith (if needed) $150.00 or more, depending on locks and rekeying.

For counties, there are no requirements of Notification; however, the Eviction process itself requires 3-4 people and pricing cannot be ascertained at the time of the eviction.


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14) What happens if a Rent Court case happens to go to a Rent Court Escrow trial?
Most of the time this should not happen but in the event this does take place, Pioneer Enterprises LLC may or may not elect to represent you in rent court.  Fees, however reasonable, are determined case by case, depending on the complexity of the nature of each hearing, trial or motion.


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15) Who keeps the Security Deposit?
Security Deposits are deposited in an escrow account with other deposits and is only disbursed after a detailed walk through and there are no outstanding balances on the account.


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16) Does Pioneer Enterprises LLC charge for lease renewal?
No, we do not charge for that service.


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17) Are most repairs done with Pioneer Enterprises LLC or outside contractors?
Most handyman repairs are handled with our office team, who are MHIC licensed and can handle repairs.  Other highly skilled jobs like: HVAC, roofing, waterproofing, and electrical work is handled with outside contractors.


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18) Is there any way my damages on the property can be covered by your services?
No, we cannot cover any damages caused by anyone on your property.  Please check with your insurance company.


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19) How informed will I be about what happens with my property?
Absent any special considerations unique to you or your property, our rule of thumb is: If something may cause a potential interruption in your ordinary cash flow (loss of tenant or non-emergency repair in excess of $300), we will let you know about it right away.  Other than that, the saying “no news is good news” is most appropriate.  Non emergency items will be communicated along with your monthly statements and, of course, we encourage you to contact the property manager anytime you have a question or wish to discuss something.
We know some owners desire a level of involvement that our property management system is not designed to accommodate.  We try our best to make sure you are a good match for our style of property management.  Part of that process is this Question and Answer page so you can obtain a sense of how we think and how the manager will manage your investment property.
If you are a worrisome property owner or someone who desires a high degree of personal involvement with their property or who needs constant communication from the property manager, such as phone call before any repairs are completed, we are not a good match for your needs.  The property owners who appreciate us the most are those who truly want everything handled for them turn-key and don’t want to be bothered unless something important is happening.  That is the type of property management service we offer.


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20) How do you handle maintenance requests?
Tenants may fax or mail their requests to us, but must fill out an online form on our website. After we receive a repair request, the property manager may contact the tenant and ask them questions which will help us determine the exact nature of the problem before sending a service technician.  We also make sure it is not something the tenant can’t fix themselves (example: reset the button on the disposal or tripped breakers) before your money is spent on a service call.  After determining there is a legitimate problem, we will send the appropriate service vendor to do the repair.
We tell our tenants that we are able to handle most repair requests within 1 to 3 working days, and in fact are usually able to do so.  Comfort items such as air conditioning, no hot water or heat will receive highest priority and are usually attended to the same or next business day.
This will be communicated along with your monthly statement and, of course, we encourage you to contact the property manager anytime you have a question or wish to discuss something.


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21) What, specifically, do you do to qualify a tenant after they have applied to rent my house?
This is the most important aspect of management of rental properties.  The application process is typically done in-house…In general, we look at an applicant’s past behavior to determine their future behavior.  An applicant must demonstrate a history of being a good responsible tenant or homeowner as well as meeting credit standards.

  • LANLORD REFERENCES – We personally talk to past landlords and ask detailed open ended questions about the applicant’s past performance.  However, if in some case we are unable to communicate we may elect to do a physical check on present occupancy.
  • CREDIT REPORT – Our property manager and leasing agent has a direct connection with the Citicredit reporting service.  We obtain a credit report which tells us the applicant’s current and past performance toward meeting their financial obligations.  It also tells us their monthly debt, credit score, and show their previous addresses (which we compare to addresses listed on the application).  An applicant must meet established credit standards for most of the properties and income qualifications for all properties.
  • PROPERTY TAX SEARCH – If a private individual is listed as previous or current landlord, we will pull the tax records and verify that the person listed actually owns the property.  The property tax record crosscheck, along with pulling driver license data, is what reveals most of the fraud attempts that we encounter and this is also a level of scrutiny that most other property management companies do not perform.
  • EMPLOYMENT/INCOME – We contact the employer to verify length of employment, status, and income.  An applicant needs to earn at least 3 times the monthly rent in gross income to qualify for a rental and we require two most recent pay stubs.
  • PETS - We generally permit animals/pets into managed properties unless the owner has stipulations.  However, 50% to 70% of renters have pets.  When we make the decision to accept an applicant with pets, we minimize your risk by limiting the breed, age, number, and size of the pets.  We are careful in selection tenants who wish to bring pets with them and have them pay a pet deposit.  Please specify “No Pets” so we can lease your property with no pets.

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22) Are your property management fees negotiable?
No.  We don’t try to compete against lower priced property management companies or Realtors who practice property management as a side business.  Frankly, we know you can find a cheaper property management company in the Baltimore Metropolitan Area, we just don’t think price should be the determining factor in deciding which property manager you hire you hire to manage your home.
The ultimate cost of using a property manager is determined by many things other than the fee charged.  The efficiency and manner in which maintenance and tenant relationship problems and handled, and the attention to detail during the leasing process are two of many areas in which we excel.  We feel that our set of services, or systems, and the experience and expertise we offer are good values at the fee structure we have established.


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23) Are you a licensed Property Manager?
Bobby Kandhari is a licensed Realtor and a member of the National Association of Realtors. There is no “Property Management License” requirement in Maryland.  We are rated A+ with the Better Business Bureau which is the highest rating a business can get.

24) How soon can you start managing my home?
We can start the process immediately.  We will start by obtaining some information about you and your property and helping you decide if we are a good fit for your needs.  Contact us online or call Bobby Kandhari at 410-354-1111. 


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Pioneer Enterprises LLC
Pioneer Enterprises LLC
4408 Ritchie Highway Baltimore MD 21225